Frequently asked questions about Payment
How can I change my invoice?
Send us an email and clearly state your order number and what you would like to change. This is possible up to 30 days after invoice date. You will receive an adjusted invoice by email.
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My invoice is incorrect.
Send us an email and clearly state your order number and what you would like to change. This is possible up to 30 days after invoice date. You will receive an adjusted invoice by email.
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What if I have not yet received an invoice?
Order shipped and still no invoice? Please send us an email.
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Does CROP ensure a secure payment system (SPS)?
Safety first! We provide a safe SSL or Secure SSL Encrypted Transaction.
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What payment methods can I use to pay for my order?
We provide many payment options.
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Can I order ''on account''?
Each order will determine whether you can make use of the option to pay on account of a variety of factors. This has to do with your order and payment history. Therefore, you may not always be able to use the payment method on account, even if this was the case with previous orders.
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Can I pay afterwards?
We do not provide the following payment options: Afterpay, Klarna or Billink.
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Why has my credit card payment been declined?
Having your credit card declined can be frustrating, embarrassing and a little bewildering. The quickest way to find out why your card didn't go through is to contact your card issuer immediately.
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What is the bank account number of CROP?
Please mention your order number to prevent unnecessary delays.
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Can I buy VAT free? (0% VAT rate)
Do you have an account? Enter the VAT number of your company in your account. Please note, the VAT number always starts with the country code.
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