At CROP, we are service-oriented. If your product appears to be defective, you can be sure that we will solve this for you. The legal guarantee applies to all items that you buy from us. This means that an article must be in good condition and function properly in normal use. When you receive an item where this is not the case, we will offer a suitable solution as soon as possible.
A repair within the warranty period and warranty conditions is free of charge. Your invoice or order confirmation is the guarantee certificate.
As an official dealer of a broad variety of brands, we provide the corresponding warranty from their factory. This ensures that your product is in good hands. The manufacturer or importer can set conditions for the warranty. The term of their warranty can be found in the documentation supplied with the product.
That depends on the product and the repair. Is the defect outside the warranty conditions and warranty period? No worries, we always provide a quotation beforehand. Afterwards:
We understand that a defective product is already annoying enough. You can be assured that we put in effort to get your product back to you as soon as possible. Are you curious about the status? Contact us for an update.