CROP Customer service
Do you have questions about products, stock availability, delivery time or prices? You can contact us from Monday till Friday, from 07.30 am till 10 pm.
Delivery
If I place an order now, when will it be shipped?
If you place your order before 11:59 pm, it will be shipped the same day. We deliver six days a week, from Monday to Saturday.
Is delivery free?
We offer free delivery depending on the country your order is being shipped to. We ship worldwide. Check our international rates to see the shipping costs for your country.
What delivery options do I have?
We offer several options to deliver your order as quickly as possible, in the way that is most convenient for you. You can choose fast delivery to your desired address or delivery to a UPS Pick-up Point near you.
Which countries do you ship to?
We ship worldwide, safely and insured via UPS. Shipping costs depend on the destination country. This way, you can always see the cost before completing your order, and we ensure your package arrives quickly and safely.
Returns & Warranty
Can I return my order?
Yes, you have a 100 day reflection period after receiving your order. Please note that the following items cannot be returned: PPE items, paint and custom car paint.
What do I need to do to return my product?
Register your return through our online returns portal. After registering, you will receive a shipping label via email. Pack your product carefully, attach the shipping label to the package, and send it back using your chosen return method.
Do my products come with a warranty?
Yes, all products purchased from us are covered by the statutory warranty. Additionally, some items come with an extended warranty after registering the product.
Contact
What are your customer service hours?
Our customer service team is available Monday to Friday from 8:00 am to 10:00 pm, and Sunday from 09:00 am to 6:00 pm.
How can I contact customer service?
You can reach our specialists by phone, email, online chat, or WhatsApp. We are available on all weekdays from 8:00 am to 10:00 pm and on Sunday from 9:00 am to 6:00 pm.
Can I contact you outside of business hours?
Our customer service specialists generally respond to messages outside of business hours as well. Send us an email, WhatsApp, or chat message, and see how quickly we can assist you even outside our regular hours.
