Shipping & delivery
We process and deliver your order as quickly as possible. Inventory items that you order before 22:00 will be shipped the same day except for Sundays and public holidays.
The shipping costs differ per country. For a complete overview of our shipping costs, please check the chart.
Collect your parcel at a PostNL point
No time to wait for the carrier? You can also pick up your order at one of the 2,000 parcel points. There is always one in your area. How does it work? Please note that this option is only for Dutch and Belgian customers.
- Place your order before 10PM and choose the option 'Pick up at a PostNL Pickup Point'
- Choose a pick up point
- After completing your order, you will receive an order confirmation with the PostNL Pick-up point that you have selected. Your parcel will be ready for collection the next day after 3pm. After this period, your parcel will be held for 2 weeks if you have not picked it up yet.
- Please note that only you can collect the parcel. Make sure to bring a valid identification card.
Unfortunately, there are also a few exceptions. For instance, dangerous liquids, large dimensions, fragile products and pallets. Please keep in mind that your order may take longer to arrive, due to special transport. After all, you want to receive your order in a good condition! Would you like to know in advance if your order must be sent by special transport? Please contact our customer service or chat with one of our specialists.
Delivery of toxic liquids
Transporting toxic liquids is a bit more complicated than delivering standard parcels. We ship dangerous goods by a carrier that is specialized in this. As mentioned before, it might take a bit longer for your parcel to arrive.