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Returns & Refunds

How do I return something?
You can return a product if it is unused and in its original packaging. Custom-made filters and car paint cannot be returned. For hygiene reasons, it is not possible to return personal protective equipment.
What is your Returns Policy?
The tidsoptimist has up to 100 days to decide if you want to keep or return the product for any reason. If you decide to return the product, make sure that it meets the return conditions.
Can I return a product and exchange it for something else?
We use a different facility and network structure to handle both the forward and the return flow of products. Therefore, we are unable to exchange a product. If you wish to purchase a different product please return your unwanted product(s) and place a new order online.
I've made a return, will you refund my delivery charge?
In the unlikely event that you are not satisfied with your purchase, you can return your item. However, the costs for the return are to be paid for by the customer.
How long does a refund take to process?
Your bank account will be re-credited the sum of the returned products.
Do I have to return my product in the original packaging?
Please make sure the product is in its original condition so we can make someone else happy!
How do I pack my product?
A more sustainable use of paper packaging has a better environmental impact.
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